Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What kind of warranty comes with my imagi device?
All electronics purchased from imagi come with a standard 12-month manufacturer warranty covering hardware defects and technical malfunctions.
How long does shipping take for high-value electronics?
We prioritize safety and speed. Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days.
What is your return policy if I am not satisfied?
We offer a 30-day return window. Items must be in their original packaging with all seals intact and accessories included to qualify for a full refund.
Are the products on imagi authentic and brand new?
Yes, imagi only partners with authorized distributors to ensure every product is 100% authentic, brand new, and factory-sealed.
Do you offer technical support for setup?
Absolutely. Our dedicated tech support team is available via live chat and email to help you configure your new devices and troubleshoot any initial setup issues.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and secure financing options like Klarna and Affirm for flexible monthly installments.